Default
Solution
Creating a Default Solution
knowledgewright4/samples/support/tutorial/printer_2.kb
If no solution can be found to match the user's inputs, it would be nice to
display a response nonetheless. To do this, we need a solution that matches
when all else fails.
- Use Object/New to create a solution named no_solution.
- Set the priority to 10000. This puts no_solution at the end of the
list of possible solutions (provided you don't set the priority of
any other solution to a value greater than 10000).
- Leave the environment and conditions blank. This means they will match anything.
- Set the problem to "We are unable to find a solution to your problem."
Set the fix to "Please contact tech support."
Run the Knowledgebase
Select Run/Run to test your knowledgebase. Select "light_output"
as the symptom. The no_solution solution should be displayed.
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